Shipping and FAQs

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Wooden Marble Rollers * Wooden Horse Stables * Wood Toy Fence

Shipping and FAQs

What do you want to know? Hopefully we've answered most of your questions below. But, if not, you are welcome to pick up the phone and call us or email us. Do what works best for you.

Why did we select the old-fashioned wooden toys to sell?
How did we determine our prices?
How fast do toys ship?
Will items become backordered at Christmas time?
What happens if an item is backordered?
Will we drop-ship to a GIFT address?
Will we ship to anywhere outside the continental U.S.?
What is our return policy?
Do we have any policies?

Q: Why did we select the old-fashioned wooden toys to sell?

A: As parents, we are not keen on the loud, obnoxious, battery replacing toys which never seem to hold attention for long. We want our kids to experience the same type of fun we had growing up. We played with toys that didn't make any noise unless we made it, they didn't talk back to us, they made us think, dream and imagine. We believe these toys will encourage our children to be better thinkers, develop their own ideas and inspire their imagination. Sound far-fetched? Maybe to some. But, not to us. We hope you'll give your kids (or grandkids, nieces and nephews) the chance to experience them.

Q: How did we determine our prices?

A: When we priced our toys, we didn't price them any higher than we (as parents) would spend. Many woodworkers who have seen the toys' detail have stated the prices are more than reasonable. Hopefully this means more people will be able to buy them for their children or grandchildren.

Q: How fast do toys ship?

A: Toys will generally ship same day or next day. If its going to be longer than that, you will be notified. Please remember that these toys are put together by hand, not a manufacturing line in a factory. They are made by an Amish Toymaker or local craftsmen who makes them by the "tens" (at most), not "thousands". These toys are very popular around the Holidays and sometimes delays in shipment do occur; however, if for any reason we cannot fulfill your order in time for the Holidays, you will be notified immediately. Our Toymakers are busy, so please don't wait until the last minute to place your order. Help us insure we can get your toys to you. Though I'd swear they pull off many miracles around Christmas time.

Q: Will items become backordered at Christmas time?

A: Possibly, so get your order in as soon as possible. Even if you don't want us to ship it now, place your order with when you'd like your package sent. But, of course, we have lots of last minute shoppers. Look at the item you interested in to see if there are any notes about shipping times. We try to make it as easy as possible; however, feel free to ask!

Q: What happens if an item is backordered?

A: You will be notified via phone or email.

Q: Will we drop ship to a GIFT address?

A: Yes. We will drop-ship to an address not the same as your credit card as long as you send us an email confirmation of the address. If you pay by money order or check, please send confirmation of the ship-to-address along with payment.

Q: Will we ship to anywhere outside the continental U.S.?

A: Of course, we're happy to. However, you must contact us directly via email or phone to order and obtain shipping costs. Any orders attempting to be processed through this Web site which are not in the continental U.S. will not be honored.

Q: Is FREE SHIPPING for anyone?

A: FREE Shipping is only for the continental US. Sorry, it doesn't apply to international orders. However, for you international buyers, rest assured we keep your shipping to what we get charged, nothing more, nothing less. No handling fee of any kind. Not all items have FREE Shipping, only those where it states it.

Q: What is our return policy?

A: Returns are accepted for 30 days after receipt as long as the toy is in its original condition and not been played with. All toys must be returned in their original packaging. Shipping costs are non-refundable. To return a toy, please contact us for an RGA number. But if you ever have a problem or issue with your toy - always feel free to call or email us. We'll see what we can do to help.

Q: Do we have any policies?

A: Yes, we do. If for any reason the calculation of the shipping and goods is inaccurate or otherwise completely wacky, we reserve the right to correct the error and issue you a new (corrected) invoice. You can then decide if you prefer to cancel your order or continue with the corrected one. We don't anticipate this happening, but...just in case. This policy applies to all orders, whether taken by phone, email or online through PayPal.